Terms and Conditions

**LBTS was purchased on 26/09/2011 by Merrily Toys & Crafts Ltd The information between the * is our current terms and conditions and applies to LittleBigToyShop as well as PlayMerrily Toys.**

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The following constitutes our terms and conditions. Purchase assumes acceptance of these terms. Further information on shipping, privacy, returns and using the site are available by links to the bottom left of every page of the site.

We sell toys, dolls, baby gifts and craft items for children and adults. These items will generally have a full description and photo on our website. Where there may be confusion, please note the name of the goods should be regarded as correct; some items may have additional "lifestyle" or "ambiance" photos beyond the initial photo which show other goods not included in the price.

We endeavour to keep our pricing and stock levels correct on our website at all times, however we reserve the right to cancel a sale should we be unable to fulfil it or should the item be priced incorrectly. In the event of the second instance, we will offer the customer the option to pay any additional cost required if it is possible to contact them.

In the event of an item no longer being available, we will endeavour to send it out separately as an "item to follow" within a reasonable time. However, we will also offer the customer an alternative product or a full refund.

If gift wrapping is requested it will be fulfilled according to the payment options chosen and assumes the customer has read our gift wrapping page. Goods ordered with gift wrapping may take up to an additional 48 hours to be despatched.

Placing an order does not constitute a binding contract with us to provide the goods. In the event of our being unable to fulfil the order, we reserve the right to cancel it completely.

Items must be paid for at time of purchase or by cheque or telephone within 7 days. Goods shall not be despatched until payment has been received in most cases. If instant payment by credit/debit card or Paypal is not made, we cannot guarantee that items will still be in stock when payment is received. Title does not pass to the customer until they have been paid for and received.

Our payment systems (Paypal and Sage card processing via an HSBC merchant account) only allow us to take full payment for all requested goods at time of purchase. If an item is out of stock or may be delayed, will will offer a refund or keep the item as a paid for "Item to follow" until it is available, so long as this will be within a reasonable time.

Where an organisation pays by Purchase Order, payment must be received within 7 days unless other terms are agreed.

We reserve the right to replace a product to one of a similar or higher specification should we need to do so, in the unlikely event of being unable to supply the exact product. This is most likely to occur in the event of a stock shortage or where a manufacturer has altered a product beyond the bounds of normal tolerance. In general terms we would normally contact a customer to discuss this prior to despatch, although this cannot be guaranteed. If no substitutions are acceptable, please make a note of this in the comments box at time of purchase.

In some cases, goods may differ slightly from the pictured product, usually due to tolerances built in to the manufacturing process. We reserve the right to alter specifications without prior notice. All sizes and weights are given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic images and calibrations of different output devices. A name given to a product is not necessarily representative of the colour - for example a "blue block" could have red writing on it. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault. Wood is a natural product and the grain or shade will vary from piece to piece, manufacturers normally use different grades of wood for items. The majority of our wooden items are hand made individually and therefore each item will be unique.

Merrily Toys & Crafts Ltd send orders out on a daily basis, Monday to Friday. We endeavour, but do not guarantee, to send items out within 48 hours. We use Royal Mail Business Post and a variety of couriers to fulfil our despatch requirements. If a specific method of delivery is not suitable, you must let us know in the comments box at time of purchase. We reserve the right to use good quality recycled packaging which comes to us via our suppliers and may have the names of branded goods on the outside. Although we will aim to not use a box relating to the goods inside for privacy reasons, we cannot guarantee to do so. Please request a plain box in the comments box if this is important.

We offer two varieties of shipping. The site is automatically set to our superior service which is £4.95 and constitutes a tracked service by courier, first class recorded or special delivery. If you choose to alter the shipping option to our second service, this is a second class and untracked service which normally takes 2 to 4 working days. In the event of choosing the cheaper service, you accept that Royal Mail's normal 15 working day lost parcel rules apply. In the event of the item going missing in the post, we will require to give it 15 working days to arrive; if it does not arrive in this time, we will refund or replace the order.

If you are in Peterborough, you will be offered the option of Local Collection and the option to be charged no shipping cost. If you choose this method, you are responsible for collecting the goods from our Peterborough warehouse between the hours of 9am-4pm Monday to Friday. In case of the unit being unexpectedly unstaffed, we recommend you call us before collecting your goods.

Merrily Toys & Crafts Ltd is bound by the distance selling rules laid down by Trading Standards. In this respect you are entitled to return goods within seven days of receipt for a full refund if they do not suit your needs. This does not include the cost of return postage.

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Below are The Little Big Toy Shop Ltd Terms and Conditions prior to 26/09/2011

Parcel Signature

Most Parcels sent out from The Little Big Toy Shop Ltd will require a signature, so please make sure you select a Delivery Address where you know someone will be available to sign for the package. Should an order be returned to us because you did not collect it in time after an attempted delivery or the address you entered was incorrect we reserve the right to pass on any costs incured.

Credit Card Security

All purchases with The Little Big Toy Shop Ltd take place in a safe environment using the PayPal Pro Secure Server. We do not keep or store any of your card or bank details.

Promotional Discount Codes

Please Note: You can only use one promotional discount code per order.

Return / Refund Policy

If you are not satisfied with your purchase, you may return the unused item to us in its original condition within 14 days of receipt for a full refund or exchange on the item (excluding postage and packing costs). You will be responsible for paying the return postage cost, obtaining proof of posting and we also advise that you cover yourself sufficiently should the item go astray in transit.

All items are checked before they are despatched. However, in the unlikely event that the goods are damaged or faulty, please contact us in writing within 28 days to info@thelittlebigtoyshop.co.uk to let us know and we will arrange a full refund or exchange and provide you with instructions on returning the item. This is all in addition to your statutory rights.

Unfortunately, unless faulty, we cannot accept returns of personalised items. Please ensure that you have provided us with the correct personalisation details (eg names/dates etc) as we cannot be held responsible for mistakes once the item has been personalised.

Please do not post items back to us without first informing us by email.

Complaint Handling Procedure

Any complaints should be communicated; By e-mail: Customer Services

All complaints will be acknowledged within 5 working days of receipt. Customers will be kept informed of progress by e-mail and/or telephone. It is our intention to resolve complaints within 2 weeks of receipt, however in some cases this may be dependant on third parties. In all cases we will endeavour to resolve complaints speedily, fairly and effectively.

All correspondence will be conducted in the strictest confidence.

We check our complaints procedures regularly to ensure that it is working well and improving. We also encourage feedback to help us improve our overall service.

Customer Name & Addresses

Along with many other Mail Order companies we occasionally make our customer lists (name & address only) available to other carefully selected companies so that they can mail you with information on products or services that may be of interest to you.

The Little Big Toy Shop Ltd like to keep its customers informed of the latest news and offers via its website, email newsletters and customer service team.

Email Addresses

The Little Big Toy Shop Ltd may pass on your email address to any third party for marketing purposes.

The Little Big Toy Shop Ltd only sends emails to people with whom they have had contact through one or more of the following routes:

Items were purchased from The Little Big Toy Shop Ltd via the website or any of our sister websites including (Orchard-Toys.co.uk, Sylvanian-Families.co.uk).
An account was created on the The Little Big Toy Shop Ltd website or any of our sister websites including (Orchard-Toys.co.uk, Sylvanian-Families.co.uk).
An email address was entered into the newsletter sign up box via our webiste
The Little Big Toy Shop Ltd has rented an email addresses from a registered list broker where people have voluntarily submitted their emails to receive offers from third parties.

If you have received a newsletter from The Little Big Toy Shop Ltd or any of our sister websites including (Orchard-Toys.co.uk, Sylvanian-Families.co.uk). and believe that none of the above applies to you and would like to stop receiving these newsletters, you can do this in two ways:

Click the link at the bottom of the email you have received and you will be unsubscribed automatically or,

Send an email to newsletter@thelittlebigtoyshop.co.uk with unsubscribe in the subject line and we will manually add you to our unsubscribe list.

Un-Subscribe from our Newsletter

When you purchase from us your email is automatically added to our mailing list. Simply un-subscribe from the newsletter or contact us and we will remove your details.

Send an email to newsletter@thelittlebigtoyshop.co.uk with unsubscribe in the subject line and we will manually add you to our unsubscribe list.